25 Years of Telemarketing Training Sales Successes

For more information on telemarketing training in Vermont and throughout the U.S. please call (888) 973-5569 or e-mail us at Info@VermontSalesTraining.com

Custom scripting, training, & implementation for effective telemarketing

Telemarketing is a powerful but often ineffectively harnessed tool. Whether your objective is cost effective appointment generation or successfully closing the sale via telephone, the custom scripting, training and implementation of our telemarketing program will yield fast and effective results.

Customized telemarketing training for account executives

Asking the right questions is only a single part of the process. Understanding the answers and utilizing that information are essential in moving forward to a close. Each telemarketing training program will teach your account executives the rapport building skills necessary to open a relationship. They will develop the listening skills required to wait for all the answers. And they will learn to hear what are the key "hot buttons" or influencing factors necessary to close.

TELEMARKETING TRAINING WORKSHOP OBJECTIVES

This program is designed to develop effective telemarketing sales habits that will provide your account executives with the information they need to close effectively. Our RADAR© telemarketing training will teach your staff to converse with the prospect, to create an environment where the prospects sell themselves by realizing what they need, why they need it, and how you can provide it for them.

We customize all of our telemarketing training programs to the client’s industry and staff's experience.

The following is a sample telemarketing training program outline.

For more information on telemarketing training in Vermont and throughout the U.S. please call (888) 973-5569 or e-mail us at Info@VermontSalesTraining.com

A.) INTRODUCTION TO THE PROGRAM

B.) WHAT IS RADAR©

1.    Rapport building
2.    Asking about Difficulties (understanding what the prospect really needs)
3.    Affirmations, credibility, and trust
4.    Results (allowing the prospect to admit his needs)

C.) WHY RADAR© WORKS

1.    The prospect talks about what interests him or her
2.    The conversation focuses on needs, not suppositions
3.    The benefits and results become obtainable and relevant

D.) ASKING THE RIGHT QUESTIONS

1.    Where to begin
2.    Guiding the prospect
3.    Bridging the gaps
4.    Leading the call instead of following

E.) MOVING TOWARDS THE CLOSE

1.    Reminding and reinforcing the benefits
2.    Picking up the clues (the prospect will always tell you when he or she is interested)
3.    Helping the prospect attain his or her goal is your goal

F.) REVIEW AND SUMMARY

Your representatives will master both the telesales techniques that encourage clients to share their needs and how to use the information they provide to guide the prospect to the closing process.

Custom-tailored telemarketing training programs for account executives

As always, each telemarketing training program is tailored to your company, your industry and your people. In addition, each sales training program incorporates the skills and tools utilized by your top achievers.

For more information on telemarketing training in Vermont and throughout the U.S. please call (888) 686-9252 or e-mail us at Info@VermontSalesTraining.com